Privacy Policy

Introduction

FEX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at spotfex.com and our mobile application.

By using FEX, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information:

• Full name, email address, phone number
• Date of birth and nationality
• Government-issued ID for KYC verification
• Profile picture (optional)

Financial Information:

• Wallet addresses and transaction history
• Trading activity and balance information
• Payment method details

Technical Data:

• IP address, browser type, device information
• Login timestamps and session data
• Cookies and usage analytics

How We Use Your Information

• To create and manage your account
• To process transactions and verify identity (KYC/AML)
• To provide customer support and respond to inquiries
• To send important notifications about your account
• To improve our platform and user experience
• To comply with legal and regulatory obligations
• To detect and prevent fraud, abuse, and security threats

Information Sharing

We do NOT sell your personal information. We may share data with:

• Service Providers: KYC verification partners, cloud hosting, email services
• Legal Authorities: When required by law, court order, or government regulation
• Business Partners: With your explicit consent for specific services

Data Security

We implement industry-standard security measures:

• AES-256 Encryption for data at rest and in transit
• Two-Factor Authentication (2FA) for account access
• Cold Storage for majority of digital assets
• Regular Security Audits and penetration testing
• SSL/TLS Encryption on all connections

Cookies Policy

We use cookies to:

• Keep you signed in securely
• Remember your preferences (theme, language)
• Analyze platform usage for improvements
• Prevent fraudulent activities

You can disable cookies in your browser settings, but some features may not function properly.

Your Rights

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data (subject to legal retention)
• Portability: Receive your data in a structured format
• Restriction: Limit processing of your data
• Objection: Object to processing for direct marketing

To exercise these rights, contact us at info@spotfex.com

International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Financial records are retained for 5 years to comply with legal obligations. After account deletion, data is removed within 30 days unless legal retention applies.

Children's Privacy

FEX is not intended for users under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. Users will be notified of material changes via email or platform notification. Continued use after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related inquiries:

• Email: info@spotfex.com
• Support: info@spotfex.com
• Address: FEX , saint vincent and the grenadines